Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective

Taxonomy Associations

Methods

• Qualitative research

  • Interviews / FGD / Oral history
  • Qualitative text analysis and content analysis and document analysis (incl. policy analysis)
  • Other

• Quantitative research

  • Quantitative text analysis

Geographies

• Scope

  • National

• UN Countries

  • Brazil
  • Canada
  • Germany