How observed customer mistreatment of supervisors affects employees' service sabotage: A cross-cultural examination from the deontic justice theory

Journal Article

Original Resource

Authors	Wen Jiang, Cass Shum, Hyounae (Kelly) Min, ...
Year	2023
Language	English
Citations (WoS)	5

Taxonomy Associations

Methods

Qualitative research
- Other

Geographies

Scope
- International
UN Countries
- China

Bringing migration research under one roof.

Funded by Led by

This project was made possible thanks to funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement Ares(2017) 5627812-77012.

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How observed customer mistreatment of supervisors affects employees' service sabotage: A cross-cultural examination from the deontic justice theory

Journal Article

Original Resource

Taxonomy Associations

Methods

Qualitative research

Geographies

Scope

UN Countries

Bringing migration research under one roof.