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When Going Above and Beyond Meets Diversity: Are Service Recoveries Evaluated Based on Inference or Recognition?

Journal Article

Original Resource

Authors Emily Ma, Melissa A. Baker, Youngsun Sean Kim, ...
Year 2024
Language English
Citations (WoS) 1

Taxonomy Associations

Methods
CrossMigration

Bringing migration research under one roof.

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This project was made possible thanks to funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement Ares(2017) 5627812-77012.

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