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Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture

Journal Article

Original Resource

Authors Anqi Luo, Priyanko Guchait, Lindsey Lee, ...
Year 2019
Language English
Journal Name International Journal of Hospitality Management

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This project was made possible thanks to funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement Ares(2017) 5627812-77012.

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